Jack Docks Shipping
Jack Docks orders have the option of delivery or pick up. With our national
shipping program, we ship even the largest dock orders anywhere in the
Continental USA. We can ship internationally with customer-arranged shipping as
Shipping of accessory orders or parts orders
requiring parcel shipping will be delivered via Federal Express, UPS, Speedy
Delivery or US Postal Service. Use the online shipping calculator to determine
shipping costs, and Jack Docks determines the best carrier. You can also
contact us for a quote. All orders will include tracking confirmation and will
not require signatures.
Customers may choose to pick up any order at our
warehouse location. Our pick-up location is in Harris, MN and it is free
to pick up your order. Many orders can even fit in the back of a pickup truck!
Pickups are only available during our regular ours (Monday – Friday,
9am-4:30pm). We offer weekend and after-hours pick-ups on appointment as well!
Freight (LTL) Delivery to Your Doorstep
All dock, canopy, lift, shore ramp, and aluminum
decking orders are shipped on a single 4 x 8-foot pallet via truck from our
Harris, MN warehouse. We ship docks, lifts, and canopies across the Continental
USA every day for $100.00-$600.00, depending on the destination zip code and
delivery weight class. For a shipping estimate, you can add a product to your
cart, and enter your delivery address before you purchase the order. Or you can
simply contact us! If you live in Canada, Alaska, Hawaii, or abroad, contact us
for special shipping arrangements that need to be made.
LTL shipping is much different from standard parcel
shipments. Each LTL order will require a consignee to be present for the
shipment to sign and unload the order. The pallet comes on either a semi-truck
or a box truck, depending on the delivering terminal policies, and the lift
gate is not operable due to the size of the pallets. For residential
deliveries, the trucker calls ahead of time to schedule a delivery appointment.
The customer/consignee would need to be present during the appointment and
hand-unload the order from the back of the truck. Each shipment is packaged
into smaller parts that weigh less than 50lbs, and there are 20-40 parts each
order. The unloading process takes about 10 minutes. For commercial deliveries,
no appointment is needed, and the customer can unload the pallet with his
Each LTL shipment comes with a tracking number with a link to
detailed tracking information, including an estimated date of arrival, and
carrier contact information. Estimated arrival dates are not exact. Customers
are strongly encouraged to make assembly plans only after the shipment is
received. Hiring contractors on the estimated shipping date is unwise since
many unforeseen delays can occur with LTL shipping. After the order leaves the
Jack Docks warehouse, the shipping carrier is the contact for shipping updates.
Our customer service team is happy to help with any issues in communication
between our customers and the carriers.
Freight (LTL) Delivery to Nearest Terminal:
Freight delivery can be simpler and faster when
the delivery is made to the nearest trucking terminal in the Continental USA.
Terminal delivery allows our customers to pick up the order with a pickup truck
or trailer at a location usually within 15 miles of your home, business or
cabin. The nearest truck terminal location depends on the carrier selected, and
restrictions apply depending on the terminal policies. Typically, the terminal
is more convenient for customers who are in a rush or who live in remote areas
since residential delivery requires an available trucker and truck to bring the
order from the nearest delivering terminal to your door.
For all Jack Dock pallet shipments, we require
the customer to remove the dock from the delivery truck. This means the pallet
will be disassembled on the truck trailer and individual components will be
removed by the customer. This usually requires just a few minutes. No component
weighs over 50 pounds. We recommend using gloves and prearrange help if you
think you need it before the delivery. The consignee is to only sign for the
shipment if there are no damages. Under most circumstances there are no
damages, but the customer must inspect the order before unloading to determine
if there are shipping-related damages. In this case, the shipment is denied,
and the shipping carrier is responsible for returning the order.
All pallet orders are issued a Bill of Lading
and a Pro number to track the order. Jack Docks will email you this tracking
information. Customers can pre-arrange a delivery time with the trucking
company to coordinate delivery. It is
important to note the Jack Docks and our delivery truck vendors reserve the
right to deny shipment to the residence, cabin or business if the delivery
truck cannot access the property (ie. long dirt driveway with overhanging
trees). In this case the driver will deliver the pallet order to the nearest
terminal for customer pickup or an address nearby that is accessible.